Report Phishing IronScales Error

How To Report Phishing Emails With Ironscales
February 27, 2025|Sid Payne|

Troubleshooting Steps

  1. Check if the mailbox is enabled in IronScales
  • Navigate to Mailboxes > Choose Client
  • Find the user (search function top left) and check to see if the mailbox is enabled (green toggle)
    • NOTE: the default list is enabled mailboxes only. You can toggle the type/status to “all” to see both enabled and disabled mailboxes
  • If the mailbox is disabled then enable it.
    • If you do not have a license available (see enabled mailboxes/mailboxes in license top right) then navigate to Pax8 and purchase an IronScales license
  • Ask the user to test the report phishing button again

2. If the mailbox is enabled, redeploy the add-in in 365 admin center

  • Navigate to Settings > Integrated Apps > Add-ins and remove add-in
  • Navigate to IronScales > Company Settings > Choose Correct Client > Report Phishing Add-on (O365) > Download XML
  • Re-deploy the add-in in admin center using the XML file you downloaded. Use all default settings
    • NOTE: Deploying can take up to 12 hours
  • Wait 12 hours and then ask the user to test the report phishing button again

3. If the above steps do not resolve the issue, open a ticket with Pax8

Sid Payne

Sid Payne

Having a trustworthy and passionate partner in the field of IT services and solutions is essential for achieving sustained growth through effective technological strategies. Sid Payne, the owner of ViaTek, is fully dedicated to assisting clients in optimizing their technology to gain a competitive advantage in their respective industries. At ViaTek, Sid collaborates with a team of committed professionals who are wholeheartedly devoted to delivering exceptional IT security services and solutions. Drawing upon his extensive expertise and practical experience, Sid ensures that clients receive unparalleled support and guidance for their security IT projects. With ViaTek as your ally, you can rely on us to enhance your business systems and stay ahead in today's fiercely competitive business environment. At ViaTek, Sid collaborates with a team of committed professionals who are wholeheartedly devoted to delivering exceptional IT security services and solutions. Drawing upon his extensive expertise and practical experience, Sid ensures that clients receive unparalleled support and guidance for their security IT projects. With ViaTek as your ally, you can rely on us to enhance your business systems and stay ahead in today's fiercely competitive business environment.