4 Ways To Be A Better IT Client
IT blogs are usually about determining the pedigree of a given IT company. What do they offer? How do they perform? What makes them different?
It’s easy to overlook your role in the process. Here’s the hard truth: you may not be getting the best ROI for your monthly fees in IT support, and part of the problem might be you.
If you want to be a better IT client and maximize the return you get on your investment in IT services, make sure to keep the following four best practices in mind.
4 Best Practices For Ideal IT Clients
Are you doing your homework?
Ideally your IT company will take care of 99% of the work involved with maintaining and optimizing your IT environment. However, from time to time, you may have to perform a task here and there.
This is especially important at the very beginning when you are being onboarded. You generally have to fill out a lot of documentation to capture critical information such as passwords, domains, licenses, etc.
Did you keep up with that homework? Even if your onboarding period is long past, are there still questions you haven’t answered?
It’s important to keep in mind that this may allow your IT company to justify a lower quality of service, or otherwise impede them in critical situations. Without all that information, they won’t be able to do their jobs as effectively as they’d like to. That’s why you need to be sure you’ve done everything you’re supposed to, and can let your IT company work the way they need to.
Are you using all of their available services?
By fully engaging with the services they are paying for, you can unlock the full potential of your IT investments. IT companies offer a wide range of solutions beyond the help desk, such as IT consulting, managed services, cloud solutions, cybersecurity, and more. Each of these services is designed to address specific business needs and challenges, providing tailored solutions that can drive growth and efficiency.
Engaging with a broader range of IT services allows you to access customized solutions that align with their unique business goals. While the helpdesk provides immediate support for technical issues, other services can offer strategic guidance, proactive monitoring, and long-term planning. By leveraging these additional solutions, you can optimize your IT infrastructure, enhance security measures, and align technology with their overall business strategy.
Furthermore, technology is constantly evolving, and businesses need to stay ahead of the curve to remain competitive. By fully engaging with IT services, you can tap into the expertise and knowledge of IT professionals who are up-to-date with the latest industry trends and advancements. This enables businesses to leverage emerging technologies, implement innovative solutions, and gain a competitive edge in their respective markets.
Who is your point of contact?
It sounds simple, but we’ve had a lot of clients that can’t answer this question. Sure, you may have the direct number for the CEO of your IT company, but is that the most efficient way to get the help you need?
Probably not. More likely, your IT company has assigned a staff member as your point of contact. If you’re circumventing this person, whether out of convenience or otherwise, you’re likely adding minutes or even hours to the support process.
The point is that if you engage with your IT company in the way that’s dictated by their core processes, everything will function more smoothly.
Do you follow their processes and procedures?
A key aspect of fully utilizing your IT company’s service suite is ensuring you know how to use their service suite. Case in point: do you know how to submit a ticket to the helpdesk?
While there is almost certainly a standard operating procedure for support requests in place, it could be that you and/or your staff members are sending emails directly to IT personnel and asking them to address issues and questions for them on an informal basis. Will this get the problem solved? Sure, it probably will, but that’s not the point.
The issue is that your usage of IT services won’t be properly tracked by the support system, which can lead to inconsistent follow up, inexact resolutions, and virtually zero reporting after the fact. That’s why you should ensure you know how to make use of the systems your IT company makes available to you.
Don’t Be A Bad IT Client
Fully engaging with the services provided by IT companies is essential for you to maximize the value of your IT investments. By going beyond the help desk and exploring the full range of solutions available, you can unlock tailored solutions, stay ahead of the curve, maximize efficiency, and proactively address potential challenges.
Embracing a holistic approach to IT services enables businesses to leverage technology as a strategic asset, driving growth, and achieving long-term success in today’s digital landscape.